The concept has now been developed personalization not surprising for everyone involved in the Ecommerce. 80% of customers are more likely to purchase from websites that offer personalized experiences, and many Ecommerce stores have responded by implementing different personalization tactics. However, there is always a next level, an extra step in the journey to customizing the consumer experience. Today, with the vast amount of data available, hyper-personalization in Ecommerce is now feasible.
WHAT IS HYPER-PERSONALIZATION IN ECOMMERCE?
In short, hyper-personalization is similar to personalization, but deeper, more detailed and more data-driven. Hyper-personalization in Ecommerce is a strategy that leverages analytics, artificial intelligence, automation, and customer data to better serve customers. It's a relatively new concept, but it's quickly gaining ground.
There are two phenomena that can explain the occurrence of this new trend. First, ordinary personalization loses its edge. It is no longer enough to use a customer's name or send them an email on their birthday; after all, every Ecommerce store already does that. Online shoppers have become all too familiar with those tactics. That's why they need more. Second, marketers now have more access to data than ever before. With the right tools, it's easier to gain insights to better understand customers and their preferences. So why not give hyper-personalization in Ecommerce a chance?
Moreover, the benefits of hyper personalization are predictable yet immense. With more individualization of content comes greater customer satisfaction and loyalty. As a result, companies employing hyper-personalization attract higher revenue and ROI.
4 TIPS TO HYPER-PERSONALIZE YOUR ECOMMERCE WEBSITE
Now that we know what hyper-personalization is in Ecommerce and its benefits, let's go through 4 great tips to achieve it on your Ecommerce website.
PROPOSE PERSONALIZED PRODUCTS BASED ON PREVIOUS INTERACTION WITH CUSTOMERS
Gepersonaliseerde productaanbevelingen zijn goed voor ongeveer 31% van de Ecommerce-inkomsten en beïnvloeden daarom de conversieratio. Daarom is het duidelijk dat productaanbevelingen een cruciaal aspect van marketing zijn. Bij hyperpersonalisatie in productaanbevelingen voor Ecommerce wordt echter gebruik gemaakt van eerdere interacties voor nauwkeurigere aanbevelingen. Demonstreer kennis van de behoeften van uw klant door soortgelijke of gerelateerde producten voor te stellen op basis van eerdere bestellingen, winkelwagen artikelen of klik geschiedenis. Zo geef je klanten het gevoel dat ze ertoe doen en niet alleen een cijfer in je boekhouding zijn.
CAPITALIZE ON PERSONALIZED EMAIL MARKETING
There's no better time to take advantage of email marketing than at a time like this. Creating hyper-personalization in e-commerce websites can be made easier by linking email marketing campaigns together. In addition to potentially delivering a ROI of 4200%, email marketing keeps customers engaged and constantly reminded of your website.
That's why you should take advantage of email marketing in your hyper-personalization bid. Usage personalized Emails to remind them of shopping cart orders, notify them of discounts on their favorite products, or show them newly stocked items.
PERSONALIZE PRODUCT PAGES BY LOCATION
Of all the demographics used in personalization efforts, customer location is perhaps the most underused. Still, location-based personalization is potentially a very powerful way to achieve hyper-personalization in Ecommerce. Thanks to cookies, you can now know the location of your consumers, allowing you to better identify with them. For example, you can provide a more personalized experience by showing products and specifications specific to a particular region. Plus, you can create culturally appropriate content for any user, wherever they live. This way you improve the shopping experience of your customers.
USE ARTIFICIAL INTELLIGENCE TOOLS
To enable hyper-personalization Ecommerce To apply, you need to invest in artificial intelligence. Hyperpersonalization involves the collection and processing of gigabytes of data. Therefore, advanced artificial intelligence tools are required to streamline the tasks. AI uses an automated process that allows you to create a unique shopping experience for each customer. AI tools allow you to shape your website content to fit the needs of each customer. This, in turn, increases customer awareness and promotes customer loyalty, which drives sales.
Basically, your goal as a Ecommerce owner is to ensure that users who come to your site have the best shopping experience possible. About 63% of marketers have noted that personalizing their websites increases customer interaction and, in the long run, better conversion rates. Keeping customers happy by applying hyper-personalization in Ecommerce strategies is the new way to go. Make sure to join this new trend as soon as possible.